TERMS OF USE
TERMS OF PURCHASE Ovi uvjeti kupnje definiraju postupak naručivanja, plaćanja, isporuke i povrata odnosno reklamacije proizvoda ponuđenih na našim internet stranicama. Isporučitelj (Prodavatelj) robe ponuđene na ovim stranicama je HORFAM d.o.o. , (ShopHORFAM) a Kupac robe je posjetitelj internet trgovine koji odabere barem jedan proizvod, popuni elektronski formular narudžbe i pošalje ga Prodavatelju.ShopHORFAM je trgovački naziv (brand) i registrirani su i u vlasništvu tvrtke HORFAM d.o.o.The minimum order is HRK 1.00 Company information (Seller) HORFAM d.o.o.Headquarters: Ivana Lackovića 43HR 10408 Velika MlakaOIB/VAT HR70024126117The company is registered in the court register of the Commercial Court in Zagreb under the number MBS: 080175399., Management of the company: director Denis Horvat, share capital: HRK 20,000.00 Office: Velikopoljska 31HR10010 ZagrebTel + 385 1 6551197Fax +385 1 6525470email: horfam@horfam.hr Warehouse: Bani 108, BuzinWorking hours: Mon-Fri 7:30-15:30The webshop is open for orders from 0-24, and questions related to online shopping can be sent to the email: info@lumidat.com ORDERING AND CONCLUSION OF CONTRACTS Naručivanje robe u ShopHORFAM webshop-u moguće je 24 sata na dan, 7 dana u tjednu.ORDERING PROCEDURE: LUMIDAT Web shop offers its customers its products by clicking on the product name, picture or MORE The customer is shown the details of the product, with the available quantity. By clicking on ADD TO CART, the product is added to the cart. If a product without quantity or with insufficient quantity is selected, your order is received as an inquiry based on which we will send you an offer or let you know when the product is available. At the top right of the web shop is a symbolic view of the shopping cart. By clicking on that field, the currently selected products are displayed to the Customer and, if necessary, the Customer can make changes. When the Customer is sure that he wants to complete his purchase, he must click on the option CLOSE ORDER. The customer can make the purchase as a registered user or as a non-registered user, which is selected in this step. In the order specification, the customer enters the name, address, telephone number and e-mail. In this step, the Customer must indicate that he accepts the Terms of Use by clicking on the attached box.After choosing the payment method, the Customer goes to the next step by clicking the ORDER option, or returns to the previous step by clicking CONTINUE SHOPPING. The customer receives an automated order confirmation by e-mail (Order Confirmation).The contract with LUMIDAT Web shop is realized the moment HORFAM d.o.o. receive payment to your giro account. The delivery is confirmed via e-mail and the invoice is delivered with the delivered product. ORDER CANCELLATION In the event that the ordered product is not available or cannot be delivered for any reason, e.g. due to the synchronization time of the available quantities, damage to the product, the Seller will inform the Buyer (electronically, in writing or by phone) about the aforementioned.The buyer can then accept the new delivery date, cancel the order or choose another product. If the buyer decides to cancel the order, the seller will return the money no later than seven working days after the cancellation occurred.If the Customer decides to cancel the order is obliged to inform the Seller about this before the product is sent for delivery, in which case no costs will be charged and the amount charged will be returned and at the latest within seven working days from when the cancellation occurred.If the Customer decides to return the product after receiving it, the refund or replacement of the product will be made within seven working days upon receipt of the specific product at HORFAM d.o.o. PAYMENT METHODS The customer can make the payment by credit card (one-off or in installments), general money order or Internet banking and cash on delivery. The cards that can be used for payment are: MasterCard, Maestro, Visa and Diners one-time or Diners installments. For secure authorization of payments on our website, we use the services of our partner T-Com and their Pay Way system, which ensures secure online credit card transactions. All online payments made through our pages are made through a connection protected with 128-bit SSL data encryption and the MD5 algorithm. Instructions for 3dsecure online shoppingPayments by general money order can be made at the counter of Post, Fine, banks, etc. or via Internet banking. If the Customer chooses the method of payment by direct deposit or Internet banking, the product is sent when we receive the payment to our giro account. Bank details for payment: Payer: Customer's first and last name, Address Recipient: HORFAM d.o.o. , I. Lackovića 43, 10408 Velika Mlaka Call for approval number: (order number) Opis plaćanja: ShopHORFAM web narudžbaIBAN: HR8723600001102689566CURRENCY CONVERSION STATEMENTFor Users (customers) who have a place of residence or place of residence, i.e. headquarters outside the Republic of Croatia and pay in a currency other than the Croatian kuna (HRK), all payments will be made in Croatian kuna (HRK), and the amount for which the User's credit card will be charged through the conversion of the price from euros (€) to Croatian kuna (HRK) according to the valid exchange rate list of the Croatian National Bank. When charging with the User's credit card, the same amount is converted into the User's local currency according to the valid exchange rate list of the association of cardholders. As a result of the price conversion, there is a possibility small differences in the amount compared to the original price displayed on our website.
DELIVERY Delivery of goods is within 2-4 working days for all places in the Republic of Croatia, except for islands that are not connected by a bridge. Delivery to the islands takes 5-7 working days. Sundays and public holidays are not included in the delivery time. For orders paid by the Customer via a general payment slip or Internet banking, the deadline begins on the day when HORFAM d.o.o. receives the payment to his giro account, and for orders that the Customer pays by credit card, the delivery period begins 2 days after the order is placed. When receiving the goods, the buyer is obliged to check for possible damages and immediately report them to the delivery person who delivered the goods, or refuse to accept a shipment with visible external damages. The seller is not responsible for damages that are in the domain of the delivery service, but in agreement with them will provide service to the customer and resolve the situation to the customer's satisfaction. Delivery is made to the entrance to the residential building of the desired address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer is located, but to the entrance of the building. Delivery is made through transport companies that perform transport services. The goods are insured against loss during delivery, and if the Buyer does not receive any notice or delivery from the Seller or the postal service after 15 days from the order submission, he must notify the Seller so that he can take actions to find the shipment or send a replacement.Delivery outside the borders of the Republic of Croatia is possible, but the time and cost of delivery are the subject of a special offer. The minimum indicated amount of the order for free delivery, which is stated on the main page, does not include VAT. RETURN - REPLACEMENT, TERMINATION OF CONTRACT The customer has the right to return the product within 15 days (from the date when the decision to unilaterally terminate the contract was sent) without giving any reason if the ordered product does not fit. When the customer returns the goods, he has two options: replacement for another product or refund of the amount paid (unilateral termination of the contract). REPLACEMENT The customer can exchange the product within 15 days (from the date when the decision on unilateral termination of the contract was sent) without giving reasons for any other product of the same, lower or higher price. When the price of the replacement product is less than the overpaid amount, it is returned to the Buyer in the same way the Buyer made the payment, and when the price of the replacement product is higher, the Buyer and the Seller will agree on the way in which the Buyer wants to make the additional payment. When the Seller receives the product that the Buyer returns , and the Buyer wants a replacement product, the Seller is obliged to deliver it to him within 3-10 working days from the day he received the return.When returning the product, it is necessary to return the product in its original packaging with a declaration and undamaged to the address of HORFAM d.o.o. from which the product was sent. The customer is responsible for the reduction in the value of the purchased product, which is the result of its use and handling. The customer is obliged to return the product at his own expense.The buyer can inform the seller about the intention to exchange by phone 01/6551-197 or by e-mail: info@lumidat.comWhen exchanging, it is necessary to fill out and send the exchange form, which is enclosed in the box when returning and as an e-mail attachment. The form can be downloaded HERE. CONTRACT TERMINATION The buyer can also return the product and ask for a refund of the amount paid, i.e. unilaterally terminate the contract, within 15 days (from the date when the goods that are the subject of the contract were handed over) without giving a reason. In order for the buyer to exercise the right to unilaterally terminate the contract, he notify the Seller of his decision before the deadline expires, by an unequivocal statement sent by mail, fax or e-mail, in which he will state his name and surname, address, telephone number, e-mail address, and he can also use the attached example of the form for unilateral termination of the contract, which is available on the pages OF THE NATIONAL NEWSPAPERS or remove it HERE... ..Kupac proizvod vraća bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 15 dana od dana kada je uputio odluku Prodavatelju o jednostranom raskidu ugovora.Prodavatelj će povrat novaca izvršiti nakon što zaprimi povrat proizvoda ili nakon što Kupac dostavi dokaz da je proizvod poslan Prodavatelju. Povrat uplaćenog iznosa vrši se na isti način na koji je Kupac izvršio uplatu.Kupac je prema Zakonu o zaštiti potrošača dužan snositi izravne troškove povrata robe ako koristi svoje pravo na jednostrani raskid ugovora, a ukoliko Kupac želi može se obratiti u HORFAM d.o.o., info broj ili mail adresu shop.horfam @horfam.hr in order to obtain information about the method, possibilities and conditions of returning the product by HORFAM d.o.o. The customer is responsible for any decrease in the value of the product resulting from the handling of the product, except for that which was necessary to determine the nature, characteristics and functionality of the product. The seller is obliged, without delay, to deliver to the buyer a confirmation of receipt of the notice of unilateral termination of the contract by e-mail. The seller and the buyer will directly and unanimously agree on all issues, and if the buyer is not satisfied with the outcome, he can file a private lawsuit.COMPLAINTS COMPLAINTS The customer has the right to complain if he is delivered goods that do not match the ordered goods in terms of quality and quantity.Reklamacije se zaprimaju pismenim putem na mail: shop.horfam@horfam.hr ili na adresu HORFAM d.o.o., Velikopoljska 31, 10010 Zagreb Web shop. Kupac ima pravo na reklamaciju u roku 5 dana od datuma zaprimanja narudžbe.Reklamacija na kvantitetu prihvaća se samo ukoliko je reklamirani proizvod originalno zapakiran.Before sending the product for a complaint, it is necessary to write a written explanation about the reason for the complaint. In the case of a justified complaint, the Buyer returns the product to the Seller at the Seller's expense. The seller is obliged to return to the buyer the advance payment plus legal default interest, counting from the day of receipt of the advance payment until the day of payment, as soon as possible, and no later than within 7 days from the date of termination of the contract. When the Seller receives the product, a quality control procedure is followed to determine what kind of damage it is and whether it can be repaired.The deadline for handling complaints is 15 working days from the receipt of the product for the complaint. The seller is not responsible for mechanical damage to the packaging caused by manipulation during delivery. PROTECTION OF PRIVACY HORFAM d.o.o. i ShopHORFAM se obavezuje pružati zaštitu osobnim podacima Kupaca, tako da prikuplja samo nužne osnovne podatke o kupcima/korisnicima koju su nužni za ispunjenje naših obveza; informira Kupce o načinu korištenja prikupljenih podataka, redovito daje Kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. COLLECTION OF PERSONAL DATA HORFAM d.o.o. i ShopHORFAM može prikupiti određene podatke o vašim posjetima, kao što je naziv vašeg dobavljača internetskih usluga i Internet Protocol (IP) adresu preko koje pristupate Internetu; datum i vrijeme vašeg posjeta web-odredištu; stranice koje ste gledali dok ste bili na web-odredištu i internetsku adresu web-odredišta s kojeg ste se izravno povezali na naše web-odredište. Ovi se podaci koriste za poboljšanje i administraciju web-odredišta te analizu trendova. BUSINESS DATA PROTECTION HORFAM d.o.o. I ShopHORFAM radi u skladu sa zakonom i određenim odredbama zaštite podataka. Svi djelatnici HORFAM d.o.o. odgovorni su za poštivanje načela -zaštite privatnosti. REMARKS AND OBJECTIONS In accordance with the Law on Consumer Protection, the customer can submit a written complaint by post, fax or e-mail. The Seller will respond to all objections and objections within a maximum of 15 days from the day he receives the objection or objection.Adresa za pismeni prigovor: HORFAM d.o.o., Velikopoljska 31, 10010 Zagreb.E-mail za prigovor: shop.horfam@horfam.hr ON-LINE DISPUTE RESOLUTION The European Union Commission introduced rules on digital contracts to simplify and promote access to digital content and online sales across the EU, and the new online platform now strengthens trust in online shopping and thus makes an important contribution to the EU's digital single market strategy.With the EU regulation of February 15, 2016, it will be possible to resolve disputes related to online purchases throughout the European Union through the ODR platform that you can access HERE. NOTES We reserve the right to make errors in product descriptions or photos.FREE SHIPPING: For purchases of the minimum value listed on the main pageDelivery is possible outside the Republic of Croatia, and delivery prices are negotiated for each order separately.
